Covid Protocols

COVID-19 Protocols

Our approach to COVID-19 is calm and measured. Our main priority is safeguarding our guests and ensuring that nothing takes away from their experience of celebrating, exploring, inspiring and connecting

Our teams have been thoroughly trained in all areas of sanitisation and protocols required.

Your Safari

We accommodate 6 guests per vehicle. The vehicle will be sanitised before and after each game drive.

Social Distancing

Our tents, rooms & facilities are generously spaced, guests & staff are encouraged to keep an appropriate distance in communal areas.

Masks

Guests & team members will be required to wear masks in designated communal areas. Masks can be washed and will be available for purchase.

Temperature & Screening

Guests & team members will be temperature screened daily. This will be an unobtrusive, quick process with a handheld thermometer.

Hand Sanitiser

Alcohol based hand sanitiser (70%) will be available throughout the communal areas, tents, rooms & game drive vehicles.

Meals

Tables spaced 2 meters apart. No buffets will be served & all meals + snacks will be individually plated & prepared. In-room dining is available on request.

Tents & Rooms

Tents & rooms will be deep cleaned daily with an anti- viral sanitiser.

Swimming Pool

Pools will be cleaned and disinfected on a regular basis and the chlorine levels measured in accordance with the latest advice.

Meals

All communal areas will be deep cleaned twice daily, with additional cleaning throughout the day.

Isolation Room

A separate isolation room has been set up for suspected cases (pre & post testing).

Doctors & Medevac

Our 24-Hour Medevac partner in conjunction with local doctors are available for advice and management of all suspected COVID-19 cases.

Private Healthcare

South Africa’s private hospitals are some of the best in the world and are easily accessible from our camps.

Booking Terms & Conditions

Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.

PROVISIONAL:

Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.

CONFIRMED:

Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:

  • The booking is cancelled in writing by the agent.
  • Another request is received with overlapping dates. At such a time, the 20% refundable deposit shall be required to be converted
  • into a 20% non-refundable commitment fee. At this stage, the booking status changes to ‘confirmed with commitment.’ • In such an event, Tanda Tula will contact the client and give them the option to either confirm with the non-refundable
  • commitment fee or reschedule their dates, or, failing that, to release the booking.
  • At 60 days prior to arrival, when the full payment is due, the booking status changes to ‘confirmed with full-payment.’

Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.

All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.

The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.

CANCELLED

Cancellations must be received and acknowledged by Tanda Tula in writing.

‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.

‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:

  • ‘Confirmed with commitment’: if cancelled more than 60 days prior to arrival, the cancellation fee shall be equal to the 20% non- refundable commitment fee.
  • ‘Confirmed with full-payment’: if cancelled between 60 days prior to arrival, the full reservation value is forfeited.

All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.

PANDEMIC DISCLAIMER

Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).

In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).

Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.

All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.

The Terms and Conditions are subject to change without notice.