Our approach to COVID-19 is calm and measured. Our main priority is safeguarding our guests and ensuring that nothing takes away from their experience of celebrating, exploring, inspiring and connecting
Our teams have been thoroughly trained in all areas of sanitisation and protocols required.
Where possible, we will allocate a maximum of 6 guests per vehicle. The vehicle will be sanitised before and after each game drive.
Our tents, rooms & facilities are generously spaced, guests & staff are encouraged to keep an appropriate distance in communal areas.
Guests & team members will be required to wear masks in designated communal areas. Masks can be washed and will be available for purchase.
Guests & team members will be temperature screened daily. This will be an unobtrusive, quick process with a handheld thermometer.
Alcohol based hand sanitiser (70%) will be available throughout the communal areas, tents, rooms & game drive vehicles.
Tables spaced two meters apart. Snacks will be individually plated & prepared. In-room dining is available on request.
Tents & rooms will be deep cleaned daily with an anti- viral sanitiser.
Pools will be cleaned and disinfected on a regular basis and the chlorine levels measured in accordance with the latest advice.
All communal areas will be deep cleaned twice daily, with additional cleaning throughout the day.
A separate isolation room has been set up for suspected cases (pre & post testing).
Our 24-Hour Medevac partner in conjunction with local doctors are available for advice and management of all suspected COVID-19 cases.
South Africa’s private hospitals are some of the best in the world and are easily accessible from our camps.
Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.
Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.
Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:
Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.
All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.
The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.
Cancellations must be received and acknowledged by Tanda Tula in writing.
‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.
‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:
All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.
Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).
In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).
Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.
All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.
The Terms and Conditions are subject to change without notice.