We are extremely excited to welcome Monique Moore to the Tanda Tula family, she will be for filling the role as our new Assistant Lodge Manager. Her big smile, funny jokes and charming disposition make her a real asset to our team.
Many of you may already know the lovely Monique from watching our Sofa Safari episodes over the past year, or because Chad Cocking is often referring to her. Yes, Monique is Chad’s, self-proclaimed, better half! It is wonderful to have the couple working together, this means no more late-night treks for Chad across the Timbavati to visit said girlfriend!
Monique started her career in hospitality over eight years ago in the US, where she worked in a variety of positions in country clubs and 5-star hotels in Florida, New York and Rhode Island. For her this was the most unbelievable experience and she learnt more than she could ever have hoped for. However, the seasonal work, constant moving and lack of ability to grow and build herself up meant she started looking for a new challenge.
With that, a girl who never grew up knowing anything about the bush, arrived in the wild, untouched Africa we know as the Timbavati Private Nature Reserve. Luckily, something about the safari industry, nature and the beauty of the Greater Kruger Park really appealed to her and so she stuck around, luckily long enough to be swept off her feet by the charming Chad Cocking!
Monique still loves to travel and next on her list is Bali, when on holiday she likes to go to the sea for a total change of scenery, but the culture, environment and yoga are also all big pull factors for this bucket list trip. We laughed when chatting about what Chad would do as we don’t think surfing or tanning are high on his list of holiday activities!
Monique has a crazy love of fast food (sorry Ryan!), care for animals and a quirky sense of humour, but do not underestimate her organizational and management skills, we know what an asset Monique is going to be to our team. She has already identified that it is the magical team she works alongside that make Tanda Tula so special, and now she has added enthusiasm and her own magical ingredient. Welcome Monique, we can’t wait to do this journey together!
Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.
PROVISIONAL:
Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.
CONFIRMED:
Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:
Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.
All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.
The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.
CANCELLED
Cancellations must be received and acknowledged by Tanda Tula in writing.
‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.
‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:
All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.
PANDEMIC DISCLAIMER
Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).
In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).
Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.
All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.
The Terms and Conditions are subject to change without notice.
