Tanda Tula in the Timbavati Game Reserve, part of the Greater Kruger National Park, South Africa
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Strengthening Our Community  

Shara Burger | Community

We have been incredibly fortunate over the past few months to have Azaria Climate Mathonsi working as part of the Tanda Tula team. He joined us a few months ago as an intern, but recently was offered a permanent position in a neighbouring reserve. Although we will miss Azaria terribly we are thrilled for him that he is able to pursue his dream of becoming a full time field guide.  

At the beginning of 2021, Azaria was selected as one of two bursary students by the Timbavati Foundation. Before this Azaria had been working for an NGO through which he facilitated various building projects in the local communities. During this time he was able to interact with guests and donors from all over the world which gave him a good background and laid some solid foundations into his development as an apprentice field guide.  

Last year Azaria participated in an extremely intensive Field Guide Training course through the South African Wildlife College (SAWC). According to his mentors and trainers he was a pleasure to interact with in the classroom, as well as out in the bush, always extremely polite, personable in all his interactions, and he showed a great eagerness to learn in a team environment.  

 Azaria achieved over 90% in his FGASA theory exam and conducted one of the best game drives (summative assessment) as an apprentice field guide that has ever been reviewed. So, it seems only fitting that when an opportunity to become a full time guide presented itself Azaria grabbed it with both hands. He will make the most incredible guide and we wish him the best of luck. 

 Dale Jackson summarises why this man is such an outstanding individual, why he is incredible to work with and why we will miss him: “Azaria had a wonderfully kind and enthusiastic energy about him and is always keen to assist in any department. He interacted with guests in a warm and caring manner, and with a wonderful knowledge of the fauna and flora. I am very happy he found a permanent placement, I am sorry to lose him and I think the industry will benefit a huge amount from having him in it.”  

Tanda Tula in the Timbavati Game Reserve, part of the Greater Kruger National Park, South Africa

 

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Booking Terms & Conditions

Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.

PROVISIONAL:

Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.

CONFIRMED:

Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:

  • The booking is cancelled in writing by the agent.
  • Another request is received with overlapping dates. At such a time, the 20% refundable deposit shall be required to be converted
  • into a 20% non-refundable commitment fee. At this stage, the booking status changes to ‘confirmed with commitment.’ • In such an event, Tanda Tula will contact the client and give them the option to either confirm with the non-refundable
  • commitment fee or reschedule their dates, or, failing that, to release the booking.
  • At 60 days prior to arrival, when the full payment is due, the booking status changes to ‘confirmed with full-payment.’

Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.

All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.

The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.

CANCELLED

Cancellations must be received and acknowledged by Tanda Tula in writing.

‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.

‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:

  • ‘Confirmed with commitment’: if cancelled more than 60 days prior to arrival, the cancellation fee shall be equal to the 20% non- refundable commitment fee.
  • ‘Confirmed with full-payment’: if cancelled between 60 days prior to arrival, the full reservation value is forfeited.

All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.

PANDEMIC DISCLAIMER

Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).

In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).

Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.

All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.

The Terms and Conditions are subject to change without notice.