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More than a guest, family

Guest Writer | Our Family

Carol Baber is one of our many repeat guests – she comes back often to a place she knows and loves. We are thrilled every time she arrives because we love seeing familiar faces and are only so happy to welcome her back. We asked Carol why she loves her time at Tanda Tula.

“I first visited Tanda Tula in 2009 with my late husband to celebrate my 50th birthday and I think I knew immediately what a special place it is. From the warm welcome by the wonderful staff, the secluded, intimate setting above the riverbed, the incredibly comfortable tents, the amazing food and of course the abundance of game, I have been made to feel as if I’m part of a very special family.

Friends have often said “never go back to the same place” “why don’t you go somewhere different” and my answer is always the same: “because Tanda Tula feels like home!”. Seeing familiar faces there after so many years was a joy and is a testament to the way this camp is run by Nina and Don Scott. They have an incredibly loyal and happy group of people working there which comes across to visitors in the relaxed, friendly atmosphere.

My most recent visit saw me traveling alone, not an easy thing to do, but being back at Tanda Tula suddenly felt like the most perfect place to be. It didn’t matter that I was on my own, I could quite comfortably sit by myself at the bar and not feel like the odd one out or suddenly find myself a part of an eclectic group of people including many members of staff, talking, laughing, sharing elephant stories and I was at ease. I think I realised I could be myself.

So, 10 years after first staying at Tanda Tula I can honestly say that apart from my home, it is my favourite place in the world. It holds special memories of my first visit with my husband, it’s somewhere I can feel close to him, it’s my happy place!”

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Booking Terms & Conditions

Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.

PROVISIONAL:

Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.

CONFIRMED:

Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:

  • The booking is cancelled in writing by the agent.
  • Another request is received with overlapping dates. At such a time, the 20% refundable deposit shall be required to be converted
  • into a 20% non-refundable commitment fee. At this stage, the booking status changes to ‘confirmed with commitment.’ • In such an event, Tanda Tula will contact the client and give them the option to either confirm with the non-refundable
  • commitment fee or reschedule their dates, or, failing that, to release the booking.
  • At 60 days prior to arrival, when the full payment is due, the booking status changes to ‘confirmed with full-payment.’

Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.

All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.

The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.

CANCELLED

Cancellations must be received and acknowledged by Tanda Tula in writing.

‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.

‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:

  • ‘Confirmed with commitment’: if cancelled more than 60 days prior to arrival, the cancellation fee shall be equal to the 20% non- refundable commitment fee.
  • ‘Confirmed with full-payment’: if cancelled between 60 days prior to arrival, the full reservation value is forfeited.

All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.

PANDEMIC DISCLAIMER

Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).

In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).

Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.

All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.

The Terms and Conditions are subject to change without notice.