We are very excited to welcome Nanette Raath to our Tanda Tula team. Nanette has a deep love of the bush and has worked in the safari industry for almost twenty years. Her relationship with the trade and our direct guests is going to be instrumental as we embark on an exciting new adventure. She will be working closely with our reservations team and overseeing all digital sales and online platforms.
My role is all about nurturing and growing relationships, these includes our valuable trade partners and direct guests but also making sure our digital platform and on-line channels are up to date and communicating effectively with our partners in this everchanging world.
My career in the safari industry started in 2004 when I got offered a Reservation Manager position for another camp in the Timbavati. In total I worked for this camp for 6 years and my responsibilities ranged from Reservations, Sales and Marketing to Operations. These years fuelled my love for the safari industry, tourism and conservation, something that I will treasure forever.
Having two parents that loved the bush is how it all started, some of my best memories as a child is jumping in our Yellow VW Combi in the middle of the night so that we could be at one of the Kruger gates by the time it opens at first light. My parents especially had a love for the Northern Kruger region which made me understand the magic of just being in the African bush, taking in the sounds and smells and not always focussing on the game viewing.
I have worked with Don and Nina and some of the other Tanda Tula team before. So, the most exciting part is joining a team that I know and respect for numerous reasons, but mostly because of their commitment to uplifting the community they operate in and conserving wild spaces.
Driving through Africa and all it’s wonderful spaces in a 4×4 with a roof tent. A few years ago I did a Drifters Tour through Kenya and Tanzania for 2 weeks and this still stands out as one of my highlights. I love the idea of getting back to basics and exploring the wild and vast spaces of our continent.
Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.
PROVISIONAL:
Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.
CONFIRMED:
Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:
Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.
All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.
The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.
CANCELLED
Cancellations must be received and acknowledged by Tanda Tula in writing.
‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.
‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:
All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.
PANDEMIC DISCLAIMER
Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).
In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).
Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.
All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.
The Terms and Conditions are subject to change without notice.
