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Lorraine, our reservation fashionista

Shara Burger | Our Family

The Tanda Tula office in Hoedspruit would be a far less glamorous, voguish place if we did not have Lorraine Kubayi here. More importantly, though, our reservations would not operate as smoothly and efficiently without her around either!

Lorraine started working at Tanda Tula four years ago joining our reservations team after years of incredible work experience at well-known and respected establishments giving her an outstanding foundation. She has been employed at lodges, transfer companies, hotels, shops and even at a doctor’s rooms.

But now she is finally home. Lorraine says: “Working at Tanda Tula feels like being in a place where I belong, and this is where my heart is. The office is such fun, I love working with other dynamic women, meeting incredible guests over the phone, getting to know agents better and especially developing relationships with our return guests.”

We all also love working with Lorraine, because every single day she looks like a million dollars and definitely maintains the high safari fashion standards around here. But also, this beautiful woman’s gentle and consistent demeanor has a calming effect on the rest of the team, which sometimes we need!

Lorraine is absolutely mad about motorbike sports and if she is not at work you will find her on the back of a motorbike in her leathers, annually she travels to Swaziland for the big bike rally. She is also an amazing seamstress and in the office, we all rely on her heavily for any alterations or sewing needs we have!

Lesego is her beloved daughter who is everything in her life: “she is my bundle of joy and the light of my life”. Lesego, the first Tanda Tula Scholarshipstudent, is already following in her mum’s footsteps as she continues to grow and do brilliantly at school and is quite the fashionista herself.

We all love working with this talented woman and she is an integral part of the Tanda Tula operation, so thank you, Lorraine, for your consistent energy, super sewing skills, and style inspiration daily.



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Booking Terms & Conditions

Rates are quoted in South African Rand (ZAR) and include VAT. Rates are reviewed quarterly and are subject to change.


Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm. A 20% refundable deposit is required to confirm the booking.


Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:

  • The booking is cancelled in writing by the agent.
  • Another request is received with overlapping dates. At such a time, the 20% refundable deposit shall be required to be converted
  • into a 20% non-refundable commitment fee. At this stage, the booking status changes to ‘confirmed with commitment.’ • In such an event, Tanda Tula will contact the client and give them the option to either confirm with the non-refundable
  • commitment fee or reschedule their dates, or, failing that, to release the booking.
  • At 60 days prior to arrival, when the full payment is due, the booking status changes to ‘confirmed with full-payment.’

Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival.

All refundable deposits, commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.

The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.


Cancellations must be received and acknowledged by Tanda Tula in writing.

‘Confirmed with refundable deposit’: bookings carry no cancellation fees up to 61 days prior to arrival.

‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:

  • ‘Confirmed with commitment’: if cancelled more than 60 days prior to arrival, the cancellation fee shall be equal to the 20% non- refundable commitment fee.
  • ‘Confirmed with full-payment’: if cancelled between 60 days prior to arrival, the full reservation value is forfeited.

All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.


Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).

In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).

Any refund is given at the discretion of Tanda Tula management and will be charge a handling fee valued at 5% of the refund amount.

All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.

The Terms and Conditions are subject to change without notice.